This privacy notice tells you what we do with your personal information.
Contact details
Email: info@eloquationagency.com
The information we collect and use, and the reasons why we do it
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Website user information
We collect or use the following personal information for the operation of client or customer accounts:
- Names and contact details
- Purchase or service history
- Account information, including registration details
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Website and app user journey information
We collect or use the following personal information to comply with legal requirements:
- Names
- Contact information
- Client account information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for recruitment purposes:
- Contact details (e.g., name, address, telephone number or personal email address)
- Employment history (e.g., job application, employment references or secondary employment)
- Education history (e.g., qualifications)
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Account information
- Purchase or service history
- Customer or client accounts and records
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure — You have the right to ask us to delete your personal information.
- Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing — You have the right to object to the processing of your personal data.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
- Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal requirements:
- Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information for
Personal information used in the operation of client or customer accounts is retained for 7 years beyond the end of the contract. All other personal information collected is retained for as long as necessary to fulfil the purpose for which it was collected.
Who we share information with
Others we share personal information with
- Organisations we’re legally obliged to share personal information with
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.